FAQ

Frequently Asked Questions:

Q: Are your cookies cannabis edibles?

A: No, the cookies are made without any cannabis. 

 

Q: How does this work?

A: First, place your order through our online shop. After your order details have been processed, you will receive an email notification confirming your order.

Under normal circumstances, we aim to deliver your order to you within 1 hour (traffic & weather permitting). Upon arrival you will be called by your delivery driver and asked for ID to verify your order.

*DISCLAIMER: Please be advised, during rush hour and other times of high volume orders, delivery times will exceed our estimated 1 hour time frame. During these periods we will aim to get your order out to you as soon as possible.

Please keep in mind that we cover deliveries for the entire District of Columbia, and not just a few select zip codes.

In order to avoid delay on your delivery, please order as early in the day as possible. We thank you for your patience and understanding on this matter.  

 

Q: What are your hours of operation?

A:   Monday-Thursday: 10 am to 10 pm

      Friday & Saturday: 10 am to 1 am 

      Sunday: 10 am to 10 pm

 

Q: What is your delivery range?

A: In general, we will deliver within the District of Columbia, with the exception of federal property, school/university property, day care centers, public swimming pools, playgrounds, video arcades, youth centers, public libraries, or in and around public housing. 

We currently do not deliver to MD or VA.

  

Q: What kind of payment options are available?

A: We accept all major credit cards, with the exception of American Express. 

 

Q: How much is delivery?

A: Delivery costs are included in your purchase price! Subscribe to our newsletter for sales and deals!

 

Q: How will I know when my delivery has arrived?

A: You will receive a phone call from your delivery driver, who will ask you to provide your identification.

If you are not present for delivery, our driver will wait no more than 15 minutes until customer arrival. If we miss you for delivery, your order will be rescheduled for an appropriate time based on our driver's route or rescheduled for a later date via email with Red Eye Delivery management.